Yep, to allow notifications for messages, please turn off the RCS by following these steps.

1. In your phone, open messages.
2. Open your profile settings.
3. Go to messages settings.
4. Select RCS Chats.
5. Switch off RCS chats.

Yes, you can share your activity on Strava by selecting the Strava logo at the top right corner of the activity data in the Avon v2 app.

Yes, you can share your activity on Strava by selecting the Strava logo at the top right corner of the activity data in the Avon v2 app.

Your watch is designed to automatically detect sleep from 9pm-8am the next day. Your sleep data for the previous night will be available after 8am.. Before hitting the hay, make sure you're wearing the watch on your wrist. Please check your watch has enough battery life for the night, as sleep data won't be saved if it switches off in the night.

Once connected to the app, you'll be able to access the photo feature via settings > take pictures. You'll then be able to take a photo on your phone by pressing the touch key on your watch, which is in the 'more' settings. The photo will then automatically save onto your phone gallery.

Google has upgraded their Google Fit app to Health Connect, soto make sure you get the best from your watch, please follow these steps.

1. Your phone must be running on 9.0+ Android software.
2. Open your Google play store and download “Health Connect (beta)” if not currently available
3. Click “Get Started”
4. Click on “App Permissions”
5. Grant permission to “Fit” and “Avon v2” apps.
6. Go Back to your Avon v2 app and complete connection.

*Although it's possible to connect to Google Fit, Apple Health or any other compatible heath app , this will calculate both the steps recorded on your watch and your phones GPS data.
*This will show as combined data from your phone and watch in your health app, this can't be changed and is out of our control.

Your profile settings will affect your weather, distance, and calorie display in the app and on your watch, so follow the below guidelines and select your preferred metrics. Profile settings Height CM and Weight KG- Weather °C- Distance KM- Calories KCAL Profile settings Height Ft In and Weight Lbs- Weather °F- Distance Miles- Calories KJ

The watch should update automatically when linked to your phone. If the watch is still not updating to the time on your phone, try turning your watch off and on again.

Tap the HOME icon on bottom left of your screen. From here you'll be able to access your performance graphs including heart rate, steps, distance and sleep. Performance graphs for activities are shown on the GRAPH icon at the bottom of your app screen. The data from activities are also added to your HOME icon summary graphs.

The watch uses sensors called accelerometers; these detect wrist movement to measure step count. Some movements such as pushing a pram, shopping trolley or walking a dog might not record, as the watch sensors can't pick up the 'walking' motion.

Yes, your watch will control the music linked with your smartphone, and will sync with any earbuds/headphones also connected to your smartphone.

You're only able to connect one device at any one time to the app, but you can switch between the devices.

1. In the 'More' function of your watch, there's an 'About' section. This has the reference code for that watch, it will begin with BT. This is the watch identity; each watch number is different.
2. In the app settings, you've got the option to disconnect the device. Select this to disconnect the 1st watch.
3. The option will then change to 'Connect Device'. If you select this, it will show you the available devices that you can pair to..
4. You can then select the 2nd watch, and this is what will be visible in the app.

There are a few reasons why this might be happening:

1. Please check your Smartphone meets the requirements: Android 9.0 and above version, iOS 12.0 and above version.
2. Please check you've got the latest version of the Avon v2 app.
3. Make sure the device (screen) is switched ON.
4. Make sure the Smartphone Bluetooth is switched ON.
5. Make sure your Smartwatch is within 10 meters of your Smartphone.
6. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

Make sure you watch is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

Make sure your Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically, or you can swipe the homepage of the app to refresh. GPS sport data may take slightly longer to sync to the app. Still struggling? Try closing the app from background run and re-opening it again. Bluetooth connection will automatically connect, then you can sync the sport data again.

The watch uses sensors called accelerometers; these detect wrist movement to measure step count. Some movements such as pushing a pram, using a shopping trolley or walking a dog may not fully record the step count, as the watch sensors can’t pick up the 'walking' motion. For your step count to be recorded on the app, you must go into the Avon v2 app and sync the watch. This needs to be carried out daily, or your steps won’t be pulled through. The continuous steps won’t be visible on the tracker itself; you will only be able to see the step count for that day as it resets to 0 at midnight.

Make sure your Smartwatch & Smartphone are connected. Go to Setting - Notifications, then switch on the apps you want to push notifications to your Smartwatch. If the Avon v2 app you want to send notifications to is not displayed, go to Settings - Notifications - Other app and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.
For notifications from other apps work, you must allow notifications from your apps settings. Your phone settings must also allow notification previews for the Avon v2 app to relay these messages to your watch.

Once the watch and app are synced through Bluetooth, the watch will display the default language within your phone settings. To change the language, please change your phone settings.

Turn off the app from background running and restart, if this doesn't work then try un-installing and reinstalling the app.

If your smart watch has the 'Find My Phone' feature, the app must be running in the background for this to work. If the app has been closed down, it won't be able to connect and the feature won't function.

You can contact us by email at smartwatchhelp@avon.com
Tell us your watch name and describe the issues you are experiencing, and we’ll be in touch.